Choosing a professional mover is one of the most critical tasks in the moving process. You’ll want to interview at least three movers. Here are questions to ask each one as you prepare for your household move.
How long have you been in business?
Companies that have been in business for several years will likely be reputable. Otherwise, complaints and bad reviews may have forced them out of business. Longevity isn’t a quality guarantee, but it’s a good start.
What services do you offer?
Moving companies are all different. Some offer more comprehensive or specialized services. You want to be sure the mover provides the services you need. Specialized services might include:
- Packing
- Storage
- Disassembling and reassembling furniture
- Transporting items such as pianos and hot tubs
- Vehicle shipping
- Custom crating
Are you licensed?
Reputable companies are licensed through the Federal Motor Carrier Safety Administration. They should be able to provide an MC# and a US DOT#. You can put either number into the FMCSA’s database and read the information. It should say the company is “Authorized.”
How does your estimate process work?
While movers can provide a ballpark estimate over the phone, they can only give an accurate one once they see the items you need to ship and identify potential challenges. Some movers provide virtual estimates, while others conduct an in-person inventory review.
Also, ask whether the estimates are binding or non-binding.
Binding estimates are exactly what they sound like. They give you the price you’ll pay, no matter how much your shipment weighs in the end.
For non-binding estimates, movers will do their best to figure out how much everything weighs ahead of time, but the final cost will be based on how much everything weighs. Therefore, it could be slightly higher or lower than the quoted amount.
How do you calculate prices?
When receiving estimates, a good follow-up question is how the mover calculates prices. Movers generally do so by weight, distance, seasonality, hourly, or a combination of factors. Some also add fees for certain services or oversized items. Understanding how the mover calculates prices can help you budget better.
Is there anything you won’t move?
Most movers will not move hazardous materials such as flammables, aerosols, pesticides, motor oil, paint thinners, nail polish remover, and batteries. However, some movers may refuse to move family heirlooms or other valuables if they believe the risk of damage is too significant. Always ask for their non-allowable list.
Will you or a third party be moving my stuff?
Some movers act as brokers, outsourcing work to contractors. Others may make local moves in-house but broker out interstate moves. Carriers, on the other hand, handle everything with their in-house staff.
Working with a broker is okay. It can save you money. However, working with a carrier almost always results in a more seamless experience.
Can You Guarantee a Delivery Date?
If you are planning an interstate move, some movers will promise delivery on a specific day, while others will provide a window of two or three days. Those movers who offer a window can often complete the move at a lower cost. However, sometimes having your belongings and furniture by a specific date is critical.
A related question is whether the moving company will charge you if your things arrive at the destination before you do.
Book the Right Mover for Your Relocation
Our professional moving company is licensed and offers a comprehensive list of services. Contact us today for a free quote.