Collecting Personal Information
So that we can better serve customers and potential customers, we collect and use data from a variety of sources, such as the Personal Information received by Schroeder agents, dealers, employees and other 3rd-party representatives who are authorized to act on our behalf (“Representatives”). Personal Information includes data such as your name, street and e-mail addresses, phone numbers and contact information, as well as financial data including bank account information. Regarding relocation and moving services, Personal Information may include your origin and destination addresses and details about your shipment, and details about your shipment, including contact information for persons authorized to act on your behalf. We gather only enough Personal Information to complete the subject transaction.
Sources for Personal Information may include:
- Information you give to Schroeder or a Representative in person or by phone;
- Information that you provide when visiting a Site or communicating with us by e-mail;
- Information that you give us during surveys, either written or electronic format;
- Information from prior transactions with Schroeder or related companies;
- Information that we obtain from consumer credit reporting organizations, or
- Information that we obtain from anyone whom you’ve authorized to provide us with
Using Personal Information
Conducting surveys. From time to time we may publish surveys in order to better meet the needs of our customers, as well as to evaluate the quality of our services, and to develop new products and services. You may decide whether to participate in surveys. We use the information obtained from surveys to improve our customer service, and we don’t disclose survey results to anyone except as provided herein.
Complying with laws and regulations. We may disclose your Personal Information to certain third parties when permitted or required by law. We may disclose Personal Information to government agencies and courts in response to judicial inquiries, subpoenas and legal proceedings, or to address fraud and other crimes.
Commercial interests. We may combine Personal Information from you together with data from other consumers or from publicly-available sources in order to further our commercial interests, such as through market studies and analytics, or for trend analysis, pricing studies, billing and credit verification, or in order to comply with applicable laws. Also, we might share some anonymized data, such as statistical and demographic data in an aggregate form, with certain third parties for marketing purposes. Anonymized data doesn’t contain distinguishable Personal Information.
Credit reports. We may report certain information about your account to consumer reporting agencies. Please keep in mind that any missed or late payment, or default on your account may appear in your credit reports and may affect your credit ratings.
Safeguarding Personal Information
Schroeder takes reasonable measures to guard Personal Information through our security protocols and digital technologies. Here are some examples of the steps we take to protect data:
- Digital and physical security to protect Personal Information
- Periodic security assessments
- Retention of Personal Information only as long as necessary
- Access restricted to only those who need to have it
You should always take your own measures to help safeguard Personal Information, by changing your passwords regularly and by refusing to allow others to access your accounts.
Additional terms and conditions
Cookies, Internet data & “Do not track” requests
Cookies are small digital files placed on your browser by websites that you visit, or by those websites’ partners. Cookies are important because they help websites remember you when you return. For example, a cookie is used to tell a website that you’re already registered, so there’s no need to re-register during each new visit. In summary, cookies help customize your use and view of websites according to your own preferences. At Schroeder, we may use these types of cookies with our Sites:
Strictly-necessary cookies. These cookies are required in order for the Sites to operate properly. They include cookies that enable you to log on to secure areas within the Sites, and use e-billing services and shopping carts.
Analytical cookies. These allow us to recognize returning visitors to our Sites, count them, and observe their navigation patterns around the Sites. Analytical cookies help us improve the quality of our service.
Functionality cookies. This type of cookie lets us personalize content for you and remembers those preferences, including your language and time time.
Targeting cookies. These remember which pages you’ve visited and which links you’ve followed. Schroeder uses this information to make the Sites and any advertisements displayed there more relevant for visitors. Also, Schroeder or third parties acting on our behalf may use this type of cookie to serve you with information about our services. Targeting cookies may also be employed by third parties not affiliated with Schroeder in order to provide you information about moving-related goods or services.
You have the right to allow or deny cookies. You can use the preference settings of your Internet browser to view, control and delete cookies. And, you can read the “Help” menu of your browser to learn more about cookies. Also, you may choose to “opt out” in order to avoid receiving cookies or advertisements linked to them, by using the services of organizations such as the Network Advertising Initiative or the Digital Advertising Alliance. To learn more, visit their websites at
www.networkadvertising.org and www.aboutads.info/choices.
“Do Not Track” is an initiative designed to develop a standard privacy method by which consumers could signal that they don’t want to be tracked when visiting websites. There is more information available here:
Because “Do Not Track” hasn’t been standardized yet, there is no consensus about how websites should respond to these signals. Like most other websites, our Sites don’t respond.
Our Sites may use Google Display Advertising and/or Google Analytics in order to gather anonymous information about user activities through first-party and third-party cookies. Schroeder may use features that collect information through cookies of DoubleClick and other providers, so that we can:
- Serve you with more-relevant advertisements
- Learn how visitors interact with advertising
- Identify and analyze trends in usage
Google Analytics collects IP addresses, but this data doesn’t contain any personally-identifiable information. You may choose to customize or opt out of Google Analytics and Display Advertising through Google’s Ad Settings menu. To learn more, look here:
https://support.google.com/ads/answer/2662856?hl=en&ref_topic=2971788Also, you may opt out of Google Analytics tracking by installing the opt-out browser add-on, which is available here:
Remember that if you opt-out of this tracking, you’ll still receive ads while browsing the Internet, but those ads won’t be customized to fit your individual interests.
Other websites that you visit
Privacy online for children
None of our business activities are directed at children, and our Sites are not intended to be viewed by children under 13 years of age. We do not knowingly collect Personal Information from children, and if we were to become aware that a child had disclosed information without the appropriate parental consent we would destroy that data.
Questions, and access to your own Personal Information
We offer you reasonable access to your own Personal Information, and we allow you to correct inaccuracies or delete data if appropriate. In accordance with applicable legal and business requirements, (1) a request for access must be reasonable, and (2) Schroeder reserves the sole right to deny the requested access if the rights of others would be violated by such access.
If you have any questions, or if you’d like to access your Personal Information, please contact us at firstname.lastname@example.org or 1-800-482-6683 during normal business hours.